Kugadi Clean Assist
User Research, User Testing, UX design, prototyping, User Interface Design, Rapid Prototyping, Interaction Design, Information Architecture.
User Research, Competitive Analysis, Wireframes, Personas,Problem Statement Interactive Prototype, Client Design Presentation.
Sketch, InVision, Illustrator, Keynote, Hand Drawing Sketches.
Kugadi is a mobile workforce management platform that allows managers to track their employees — helping them cut costs by reducing the amount of time and people it takes to manage employees by facilitating efficient reporting, and improving customer service by keeping track of employees and making them accountable for their tasks. They build software that helps manage these types of things in the security industry and have noticed similar difficulties for managers within custodial field services. Seeking innovative ways to solve this, Kugadi initiated a design challenge and myself and the team at Lux Interaction stepped up to the plate – winning the competition on April, 7th 2017.
Managing workforces of employees such as janitors or security guards poses a great headache for employers, since it is challenging to keep track of where employees are at any given time. Because of this, companies have to staff supervisors at every location, which creates significant overhead.
Additionally, there is no streamlined process to gather data on the workforce’s shifts, arrival and departure times, hours worked, tasks completed, and issues reported. There is also a lack of communication between the employees and managers, so a lot of tasks go undone, which creates customer service issues.
In seeking to address this problem within the Janitorial Service industry, Kugadi (a mobile workforce management) initiated a design challenge — where the company asked User Experience and Product Designers to create an innovative product that would allow managers to know where roving employees are at any given time and to verify if they are doing their job correctly.
The application (a mobile app build for the Android Platform) would allow for one remote manager to supervise multiple locations at a time, communicate with the janitors to make sure tasks are completed, provide site specific tasks and instructions, and ensure that any issues that arise during an employee’s shift are taken care of right away.
- Native Android app for use by a commercial cleaning company.
- The app will be used by cleaners to manage and report their daily activities.
- The aim is to empower the cleaners to work more efficiently and have an accurate record of their work at the end of the day through an auto-generated report.
- Accurate Time and Attendance. In order to pay the cleaners, it is vital to know exactly when they started and stopped their shift. It is also important to keep track of the breaks they take as it is a legal requirement for them to take a certain amount of breaks during the day.
- Accurate records of buildings and floors serviced.
- Allow cleaners to report things they cannot deal with. For example: Graffiti sprayed on a wall or a broken light.
- Be able to communicate with a supervisor remotely. To get instructions or have realtime-time conversations.
Industrial and Ecological Review (what we found out there)
“good work goes unnoticed for years, but a bad job gets you fired immediately”
To understand the individuals who would be using the Kugadi Clean Assist app, the Lux team interviewed several custodians in the building where the studio is. The following is a brief example of the types of questions asked and answers that were received.
Q — “Como usted deja su patrón saber cuando los suministros de limpieza son bajos? (What is the process of reporting low cleaning supplies to your employer?”
A — “Currently we are required to either leave a note on the supervisor/front desk or leave a voicemail with the details of the low cleaning supplies.”
Q – “Tiene que informar cuando haya terminado de limpiar una sección del edificio Building Co? ( Do you have to report or log when you complete your cleaning duties throughout the day/end of the day/etc. )”
A — “Yes, we write down by hand on a paper log when we complete the areas. We include the day and time, as well as our signature. This is only in certain areas though, like the bathroom.”
Q — “Cómo funciona el proceso de sincronización dentro y fuera de building co.? Tiene que reportar sus descansos? How does the process of clocking in and out at building co work? Do you have to log your breaks?”
A — “We are given a 15 minute break every 3 hours of work. The break is at a specific time, each shift.”
Q — “Tiene actualmente un sistema para reportar cualquier incidente que está fuera de sus control? Do you currently have a system in place to report any incidents that are out of your control?”
A — “We are told to call the supervisor/security at his cell-phone if there is ever an incident. Sometimes we are blamed for messes that we did not create. Or doors that were left unlocked that we had already finished in.”
Affinity diagrams were used in our research process to identify patterns in the data collected from user interviews, industry reports, and technological reviews. As designers, we like to put our research into a visual format and find that this helps us to sort all of our findings out.
No explanation needed — but we’ll give one to you anyways. In our design process, we use low-fidelity sketches as our starting point for visual design.
We find that this is the best way to illustrate the concepts that we are trying to build out and it is also a great way to explore many different ideas without significant time and resource investment. User testing is incorporated into our sketching process with paper prototyping and we are able to see what ideas have the potential to work and which ones don’t. We also simply enjoy the process of throwing a lot of ideas out there and this is one of the best ways to do it